Safeguarding Policy

If someone is in immediate danger, contact your local emergency services first (911 in the US, 112 in the EU, 999 in the UK). Then tell us.

1. Our commitments

• No accounts for children under 13.
• Teen accounts stay locked until a parent or guardian (18+) verifies by email and gives consent. We record when they consented and which version of this policy they agreed to.
• Parents book and pay, get copies of booking and cancellation emails, and can unlink or close the account at any time.
• Parents can see their teen's bookings, tutors, messages (read-only) and lesson notes. Lessons are never recorded.
• AI lesson notes for teens follow age-appropriate rules and are never shared automatically: the tutor must review them first, and the parent gets a copy when they're shared. We never send a teen's age or date of birth to our AI provider.
• Our designated safeguarding lead is Elmer Santiago, Founder (hello@polyglaris.com).

2. Tutor vetting

• All tutors are reviewed before they appear in search.
• Only tutors we mark “Approved for teens” can be found, messaged or booked by teen accounts. Approval needs an ID check and a background check; we record the date and who approved it.
• Screening and safety procedures:
  1. Identity verification.
  2. Background screening where legally permitted.
  3. Approval prior to teaching minors.
  4. Ongoing monitoring and periodic re-screening.
  5. Suspension pending investigation of credible safety concerns.
• Tutors agree to this policy in our Tutor Agreement. Approval can be removed at any time.

3. Contact rules

• All contact between tutors and teens stays on Polyglaris: messages and the Polyglaris classroom only.
• Phone numbers, email addresses, social media handles and apps, and outside links are blocked in teen conversations and lesson chat, and the sender is told why.
• Tutors must never ask a teen to meet, talk or pay outside Polyglaris, or for photos or personal details.

4. How to report a concern

• Teens and parents: press Report a concern in any lesson or conversation, or on the parent's teen page.
• Anyone: email hello@polyglaris.com with as much detail as you can (who, when, what happened).
• You can report even if you're not sure. It's always OK to ask.

5. What we do with reports

• Reports go straight to the top of our admin page and are emailed to our team immediately.
• We aim to respond within 24 hours, and sooner when someone may be at risk.
• We may suspend a tutor's teen approval or account while we look into it, contact the teen's parent or guardian, and keep a record of what we decided.
• Where the law requires it, or someone may be at risk of harm, we report to the police or child protection services.
• Tutors must promptly report suspected abuse, exploitation, grooming, trafficking, threats of harm, or other significant safety concerns involving learners. Polyglaris will evaluate reports and determine appropriate escalation, including referral to applicable authorities where required by law.

6. Contact

Safeguarding questions or concerns: hello@polyglaris.com.