Ketentuan Layanan

1. Who we are

Polyglaris (“we”, “us”) is operated by Polyglaris LLC, 8735 Dunwoody Place Ste N, Atlanta, GA 30350. You can reach us at hello@polyglaris.com.

2. What Polyglaris is

Polyglaris is a marketplace. We connect learners with independent language tutors, run the classroom, take payments and provide learning tools such as lesson notes and flashcards.

• Tutors are independent professionals, not our employees or agents. They decide what and how they teach, their prices and their availability. Tutors also agree to our Tutor Agreement.
• We check tutor profiles before they appear in search, but we don't guarantee any particular result from lessons.

3. Who can use Polyglaris

• You must be at least 13. We don't allow accounts for children under 13 and delete them if we find one.
• Lessons for learners under 18 are not available at launch. When they open, a parent or guardian will need to verify and give consent first.
• Tutors must be 18 or older.
• You must give your real date of birth. Accounts with a false date of birth may be closed.

4. Your account

• You sign in with a link or code sent to your email. Keep access to your email secure; anyone with it can sign in.
• Keep your profile accurate. One person per account.
• You're responsible for what happens under your account. Tell us at hello@polyglaris.com if you think someone else has used it.

5. Booking lessons

• Tutors offer 30-minute trial lessons and 1-hour lessons at prices they set (in US dollars). You can book from the tutor's minimum notice (they choose between 30 minutes and 24 hours; 2 hours unless they change it) up to 60 days ahead, and reschedule within the same window.
• When you choose a time, we hold it for 35 minutes while you pay. A lesson is booked only once payment is confirmed (or straight away for free lessons), and you'll get a confirmation email.
• Lessons happen live in the Polyglaris classroom. Audio and video are never recorded. We keep text from lessons, such as chat messages, shared notes, live captions (when switched on) and AI tutor lesson transcripts, as described in our Privacy Policy.

6. Cancellations, no-shows and refunds

This is exactly how the platform handles it:

• Cancel 24+ hours before the lesson: full refund, or reschedule for free.
• Cancel less than 24 hours before, or miss the lesson: no refund (your tutor is paid for the time).
• If your tutor cancels, or doesn't join within 15 minutes of the start: automatic full refund.
• Something went wrong? Report a problem up to 48 hours after the lesson and we'll look into it.
• When you report a problem, the tutor's payment is held while we look into it. We may give a full refund, a partial refund, or release the payment to the tutor.
• Refunds go back to the card you paid with. Your bank may take a few days to show them.
• If a parent or guardian closes a teen's account, upcoming lessons are cancelled with a full refund.

7. Payments

• Payments are processed by Stripe. We never see or store your full card number. Stripe's own terms and privacy policy also apply to payments.
• Learners don't pay a separate booking fee.
• Teens can't pay. Their parent or guardian books and pays and is the paying customer.
• Prices displayed on the platform may exclude applicable taxes, duties, levies, or governmental charges. Where required by law, taxes may be collected and remitted by Polyglaris or applicable payment providers. Users remain responsible for taxes applicable to their use of the services.

8. Commission and Founding Tutors

• Polyglaris keeps a 10% commission on lessons; tutors receive the rest. Trial lessons are 0% commission.
• Learners a tutor brings through their own invite link: 3% commission.
• Founding Tutors pay 0% commission for 3 months from approval, then the normal 10% (trials stay at 0%). There are at most 10 Founding Tutors per language, and only tutors approved by December 31, 2026 can become one.
• The rate that applies is fixed when the lesson is booked.

8A. Human Tutor Marketplace Disclosure

The Human Tutor Marketplace operates separately from AI Tutor services.

• Lesson pricing is established by each independent tutor.
• Marketplace commissions may vary depending on lesson type and applicable promotional programs. Current marketplace commission structures include:
  • Standard marketplace lesson: 10% commission.
  • Trial lessons: 0% commission.
  • Tutor-referred learners: 3% commission.
  Polyglaris reserves the right to modify commission programs and promotional incentives upon notice.
• Tutors retain 90% of lesson revenue.
• Approved Founding Tutors receive 0% commission for their first three months, subject to program eligibility requirements.
• Tutor payouts are released through Stripe Connect according to published payout schedules.

9. Reviews

• Learners can review a tutor once per completed paid lesson and edit it for 7 days. Tutors can post one public reply.
• Reviews must be honest and about the lesson. We may remove reviews that break these terms.

10. Acceptable use

You agree not to:

• harass, threaten, bully or discriminate against anyone, or share sexual, violent or hateful content;
• contact a teen outside Polyglaris, ask a teen for personal contact details, or arrange payment with a teen or their family outside Polyglaris;
• move lessons or payments off Polyglaris to avoid our commission;
• record lessons, or share someone else's personal information without permission;
• impersonate someone, create fake accounts or reviews, or misuse reports;
• try to break, overload, scrape or get around the security of the platform.

In conversations and lesson chat with teens, phone numbers, email addresses, social media details and outside links are blocked automatically.

11. AI features

• After a lesson, we use AI (Anthropic's Claude) to draft lesson notes and flashcards from the shared notes, chat, saved words and whiteboard text. Names, email addresses, phone numbers and links are removed first.
• AI-generated notes can contain mistakes. Your tutor can review and edit them before they're shared; drafts the tutor hasn't touched are shared automatically after 2 hours (except for teens, below). Use your judgment and ask your tutor if something looks wrong.
• For learners under 18, notes are never shared automatically: the tutor must review and share them, and the linked parent or guardian gets a copy.

11A. AI Tutor lessons

AI Tutor Disclosure

Polyglaris offers AI-powered language instruction through designated AI Tutors.

At launch, AI Tutor services are limited to:

• Olivia (English)
• Carlos (Latin American Spanish)

Other AI tutors, languages, and personalities may be developed in the future but are not available for purchase at launch.

Each AI lesson is clearly identified as being provided by an AI Tutor. Users will receive both visual and spoken disclosure confirming that they are interacting with artificial intelligence rather than a human instructor.

AI Tutors are intended solely for language-learning and educational purposes and should not be relied upon for legal, medical, financial, immigration, psychological, or other professional advice.

AI Tutoring Lesson Pricing

Polyglaris offers paid, instructor-led AI tutoring sessions delivered through its AI tutor platform.

All prices are displayed in U.S. dollars. The total amount payable is presented during checkout before payment authorization.

AI tutoring lessons are provided by Polyglaris-operated artificial intelligence tutors rather than independent human tutors.

Lesson cancellations, refunds, and service interruptions are governed by the applicable Polyglaris Terms and Refund Policy.

Olivia is the English AI tutor. Carlos is the Spanish AI tutor.

Prices are charged at the time of booking through Stripe and may be updated from time to time. Current pricing will always be displayed before purchase is completed.

AI Lesson Eligibility

AI Tutor services are available only to adults eighteen (18) years of age or older. AI Tutor services are not offered to minors.

Human tutors may provide lessons to learners between thirteen (13) and seventeen (17) years of age when parental or guardian consent has been obtained.

Technical Failure & Make-Up Credits

If an AI lesson is interrupted or ends prematurely due to a verified technical failure of the platform, Polyglaris may issue a complimentary make-up lesson credit in accordance with its published support policies.

12. Badges, streak rewards and referrals

• Badges celebrate milestones (for example your first lesson, a weekly streak, or lessons taught on time). They have no cash value. Tutor badges may appear on your profile and give a small boost in tutor search.
• Learners who complete at least one lesson every calendar week earn a US$5 lesson credit for every 12 weeks in a row (one week off is allowed in every 8). Only completed lessons count, not cancelled or refunded ones.
• The credit is paid for by Polyglaris and comes off your next paid lesson or package automatically (one per checkout, not for trial lessons). Tutors are paid on the full price. It expires 90 days after you earn it, has no cash value and can't be transferred. If that lesson is fully refunded, the credit comes back. For learners under 18 it applies when their parent or guardian pays.
• Inviting friends (learners). Adult learners get a personal invite link. A new learner who creates their first Polyglaris account through it gets a US$10 credit for their first paid lesson or package (not trial lessons). When that person completes their first paid lesson (not a trial, test or refunded lesson), the learner who invited them gets a US$10 credit. One reward per new person; you can't invite yourself, and no reward is given when we see the same email address, the same device or the same payment card on both accounts. At most 10 referral rewards per person per calendar month. These credits work like streak rewards: paid for by Polyglaris, taken off your next paid lesson or package automatically, tutors paid on the full price, valid 90 days, no cash value, not transferable, and returned if that lesson is fully refunded. We may cancel credits obtained through fake accounts or other abuse. Tutor invite links for students they bring are a separate program (a lower commission, see the Tutor Agreement).
• We may change or end rewards for the future; credits you've already earned stay valid until they expire.

12A. Gift cards

Polyglaris will not offer gift cards, gift balances, stored-value accounts, or prepaid credits at launch.

13. Content

You keep ownership of what you write and upload. You let us store and show it as needed to run Polyglaris (for example, showing shared notes and the whiteboard to both people in a lesson). Tutors keep ownership of their teaching materials.

14. Suspension and closing accounts

• You can delete your account at any time from your dashboard (“Delete my account”, with a confirmation step). Upcoming lessons are cancelled under the rules in section 6: lessons you take or paid for follow the normal refund rules, and learners in lessons you teach get a full refund. Your profile and personal data are removed, but we keep records we must legally keep or that protect people's safety (such as lesson and payment records, messages and reports), without your name. You can also ask us at hello@polyglaris.com.
• We may suspend or close accounts that break these terms, put others at risk, or that we're required to close by law. Where it's safe to, we'll tell you why. Tutors with 3 cancellations or no-shows within 90 days are reviewed and may be suspended.
• We can suspend an account straight away while we look into a safeguarding concern.

15. Limitation of liability

We work hard to keep Polyglaris running and safe, but it's provided “as is”. To the extent the law allows, we aren't liable for indirect or consequential losses, or for what tutors and learners say or do. Polyglaris's aggregate liability for any claim arising out of or relating to the services is limited to the greater of (a) the amount you paid to Polyglaris during the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100). This limitation does not apply to liabilities that cannot legally be limited under applicable law. Nothing in these terms limits rights you have under consumer law that can't be limited.

16. Governing law and disputes

These terms are governed by the laws of the State of Georgia, United States. Any dispute arising out of or relating to these terms or the services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, with the arbitration held in the State of Georgia. You and Polyglaris each agree to bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective or representative action (class-action waiver). If you have a problem, please write to hello@polyglaris.com first; most things can be sorted out quickly.

17. Changes to these terms

We may update these terms. Material changes take effect fourteen (14) days after we give notice by email, by a notification on your account dashboard, or by publishing them on the website, and we'll ask you to agree again. Changes required by law may take effect immediately. The version and date are at the top of this page.

18. Contact

Questions about these terms: hello@polyglaris.com.